xx789 — Frequently Asked Questions

Go to xx789 Register and fill in your mobile number, a password, and your preferred currency (BDT). Confirm with the OTP sent to your phone. The whole process takes under two minutes on a mobile browser or through the xx789 app.

You must be at least 18 years old to register. xx789 accepts players from Bangladesh only. One account per person — duplicate accounts are closed and balances forfeited.

No. xx789 allows exactly one account per player, per device, per mobile number, and per payment wallet. If our system detects linked accounts sharing a bKash or Nagad number, both accounts will be suspended pending review. If you have lost access to your old account, contact live chat — do not create a new one.

Open live chat and ask an agent to close your account. Withdraw any remaining balance first — xx789 will not process payouts to a closed account. Account closure requests are handled within 24 hours. If you are closing because of problem gambling, ask the agent about the self-exclusion option instead.

On the xx789 Login page, tap "Forgot Password" and enter the mobile number linked to your account. You will receive an OTP to reset your password. If your number has changed, contact live chat with your National ID (NID) to verify ownership before the password can be reset.

Accounts are locked after five consecutive incorrect password attempts, or after our security team flags unusual activity. In either case, use the "Forgot Password" flow or contact live chat. Provide your registered phone number and one form of ID. Locks placed by the security team may take up to 6 hours to review.

xx789 accepts bKash, Nagad, Rocket, Upay, and Bank Transfer. All methods settle in about 4 minutes. There are no deposit fees on xx789's side — your mobile wallet provider may apply its own transfer charges, so check with them first.

Minimum deposit is ৳100 for all methods. There is no published maximum single deposit, but your daily withdrawal cap is ৳125,000 at the Member tier.

First check that the transaction was successful in your bKash or Nagad app. If the wallet shows the deduction but xx789 has not credited it, open live chat and share the transaction reference number. Agents can trace and manually credit most deposits within 15 minutes. Keep your wallet receipt or screenshot as proof.

The minimum withdrawal is ৳1,400. Most withdrawals reach your bKash or Nagad wallet in approximately 29 minutes. First-time withdrawals require KYC verification, which can add up to 6 hours. After KYC is approved, all future withdrawals process at the standard 29-minute speed.

The maximum single-day withdrawal at the Member tier is ৳125,000. Higher VIP tiers unlock larger daily limits — up to ৳3,700,000 at Crown level.

Common reasons include: KYC documents not yet verified, active bonus wagering not completed, the withdrawal wallet name does not match your registered name, or the amount is below ৳1,400. If none of these apply, contact live chat with your withdrawal ID and an agent will explain the specific reason within minutes.

xx789 adds 125% on top of your first deposit, up to a maximum of ৳14,500. So a ৳500 deposit becomes ৳1,125 in total playable balance. The bonus is credited instantly after your deposit clears.

To withdraw bonus-derived winnings, you must complete 10× wagering on the combined deposit + bonus amount. The bonus is valid for 7 days from the time it is credited. Slot games count 100% toward wagering; check the promotion page for other game contributions.

Yes. xx789 runs a 27% reload bonus on subsequent deposits, a 1.5% daily cashback (rising with your VIP tier), and a ৳575 referral bonus when a friend you invite makes their first deposit. See the Bonus & VIP page for full details and current terms.

xx789 requires KYC before your first withdrawal. Accepted documents are:

• National ID Card (NID)
• Passport
• Driving Licence

Upload a clear photo of the front and back of your chosen document through the Account section. Reviews are completed within 6 hours. Once approved, you will not need to re-submit unless your details change.

xx789 hosts over 1,200 games supplied by Pragmatic Play, Habanero, Playtech, Evolution, KA Gaming, and FA Chai. The lobby includes slots, fishing games, live dealer tables, and card games like Teen Patti. All games use certified random number generators (RNG) and each game's RTP is displayed in the game detail panel.

The xx789 app (version 3.2.5, 45 MB) requires Android 6.0 or higher. Because it is an APK file, you need to allow installation from unknown sources in your phone's settings before installing. Visit the xx789 App page to download the latest APK directly. iOS users can access the full site through the Safari mobile browser — no separate app is needed.

xx789 provides 24/7 Live Chat accessible from any page — look for the chat icon in the corner of the screen. There is no support email or phone line; live chat is the fastest route for all account, payment, and technical issues. Response time is typically under 3 minutes during peak hours.

For responsible gaming concerns — such as deposit limits or self-exclusion — you can also visit the Responsible Gaming page for self-service options.